Solutions · Policy & CX
Servicing is where policies - and trust - quietly leak out of the book.
We deploy voice and chat agents that handle real insurance servicing in the customer's language, audit every interaction, and surface retention risk while there's still time to act.
What changes
Outcomes the business can measure.
Servicing capacity, not headcount
Routine servicing handled in under two minutes per call, with humans on what matters.
100% of calls audited
Not 2% sampling. Every interaction scored for compliance, mis-selling and intent.
Retention before renewal
Behavioural and servicing signals flag at-risk policies in time for an actual save.
Where we plug in
Inside the systems you already run.
We don't ask you to rip and replace. We connect into your core, your data layer and your channels - and leave the system of record where it belongs.
Guidewire PolicyCenter / BillingCenter
Duck Creek Policy / Billing
Majesco P&C
Genesys
NICE CXone
Salesforce Service Cloud
WhatsApp Business
Representative use cases
Workflows we have taken to production.
Endorsements, address change, mandate updates over voice and chat
Renewal nudges priced to retention probability
Proactive retention for at-risk policies before NTU
Complaints triage with regulator-ready audit trail
Multilingual servicing - Arabic, English, Hindi, regional Indian languages
Quality monitoring across the full call book, not a sample
Across the value chain
We work the other parts of the book too.
Tell us what's broken in policy & cx.
Bring the workflow that's costing you the most time, money or customers. We'll tell you, honestly, whether we can move it in 6–8 weeks.