Servicing that keeps customers - and policies.
Voice and chat agents, real-time call quality across 100% of conversations, and proactive retention - built on insurance workflows in Arabic, English, Hindi, Tamil and more.
Outcomes, not slideware.
Insurance-trained agents across channels.
FNOL, servicing, renewals and grievance handled by agents that understand your products, not generic chatbots.
Real-time call audit on every conversation.
Compliance breaches, mis-selling signals and coaching opportunities surfaced immediately - not in a monthly QA report.
Proactive outreach on churn signals.
Behavioural and policy signals trigger the right intervention at the right moment, through the right channel.
Multilingual by design.
Arabic, English, Hindi, Tamil, Telugu, Kannada and more - same workflow, same governance, native delivery.
Discover. Pilot. Production. Compound.
Discover
One journey - FNOL, renewal or servicing - and the metrics that matter to you.
Pilot
Live cohort, parallel run against your current operation.
Production
Containment, CSAT and retention measured against pre-deployment baseline.
Compound
Voice models, intent libraries and QA rules carry into the next journey.
Workflows we have taken to production.
Motor FNOL - voice
End-to-end intake, with reserve indication and SMS confirmation.
Health servicing
Network checks, claim status, pre-auth status across voice and chat.
Renewal nudges
Personalised, multi-channel cadence on lapse risk.
Grievance handling
Triage, draft response, regulator-ready audit log.
Win-back
Lapsed customers re-engaged with the right product, the right offer.
Broker servicing
Self-serve answers on commissions, statements and policy operations.
Senior, embedded, accountable.
- A senior CX lead with carrier or TPA operations background.
- A speech and NLU engineer for your languages and accents.
- A regulatory SME on grievance and disclosure rules.
- Knowledge transfer to your QA and operations teams.
Repeatable work, taken off the team.
- Voice and chat agents trained on your products and policy schedules.
- Real-time QA agent scoring every call against compliance and quality rubrics.
- Retention agent monitoring behavioural signals and triggering outreach.
- Knowledge-base agent that keeps responses current with product changes.
Tell us the workflow that's costing you the most.
In time. In headcount. In customer experience. We'll tell you whether we can move it in 6–8 weeks - or we'll tell you we can't.