Articles & field notes

Short reads from senior operators.

Honest notes on what works, what does not, and what we are learning shipping AI inside carriers.

The Yukthi Framework: Delivering AI Value Across the Insurance Value Chain

Risk loses its reasoning at every handoff from submission to claims. The Yukthi AI framework restores it: a canonical risk record that carries context across the value chain, and three reasoning layers that turns it into auditable decisions.

PerspectiveRead

Article

17 min read

AI in Insurance Underwriting: What Actually Changes and What Doesn't

Every AI vendor claims to be transforming underwriting. Few of them have sat in an underwriting room. This article separates what AI genuinely changes in the underwriting workflow from what still requires experienced human judgment.

Insurance UnderwritingRead

Article

13 min read

Health Pre-Authorisation Automation: What "Under 2 Minutes" Actually Requires

Health pre-auth is one of the highest-volume, most consequential workflows in insurance ops. Getting it wrong affects patient outcomes, not just operational metrics. This article explains what AI-driven pre-auth actually requires to work in production.

LeadershipRead

Article

13 min read

Why Insurance AI Pilots Fail: The Six Root Causes Nobody Talks About

The insurance industry has spent billions on AI pilots. Most of them stall before production. This is not bad luck or poor vendor selection. There are six specific, identifiable root causes and each one has a fix.

ArticleRead

Article

14 min read

Agentic AI in Insurance: From Pilot to Production - What Actually Works

Most insurers have run AI pilots. Few have reached production. This article explains the gap, and what agentic AI deployments that actually work look like across the insurance value chain.

Agentic AIRead

Article

3 min read

What insurance CXOs actually buy when they buy AI

Spoiler: it isn't the model. It's the operating model around it. A short note on what differentiates the AI investments that compound from the ones that quietly die.

LeadershipRead

Article

3 min read

Insurance data is not the problem you think it is

The 'our data isn't ready' objection is real but misdiagnosed. What carriers actually need is not perfect data - it is workflow-scoped data and a willingness to start.

Data and EngineeringRead

Article

3 min read

Why Static Customer Journeys Fall Short in Insurance Retention

Traditional, hard-coded rules are failing modern insurance drop-off mitigation. Here is why the industry needs dynamic, context-aware decisioning layers to protect premiums.

Field NotesRead

Short reads from senior operators.

The Yukthi Framework: Delivering AI Value Across the Insurance Value Chain

AI in Insurance Underwriting: What Actually Changes and What Doesn't

Health Pre-Authorisation Automation: What "Under 2 Minutes" Actually Requires

Why Insurance AI Pilots Fail: The Six Root Causes Nobody Talks About

Agentic AI in Insurance: From Pilot to Production - What Actually Works

What insurance CXOs actually buy when they buy AI

Insurance data is not the problem you think it is

Why Static Customer Journeys Fall Short in Insurance Retention

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